Privacy Policy
Your privacy is important to us. This policy explains how MarketingClub Ltd collects, uses, and protects your personal information.
Last updated: January 15, 2025
1. Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, request our services, or contact us for support. This may include:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username, password)
- Professional information (company name, job title, industry)
- Payment information (billing address, payment method details)
- Communications with us (emails, chat messages, support requests)
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage, including:
- IP address and general location information
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website or application
- Device identifiers and technical information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use personal information about you. For detailed information about the cookies we use, the purposes for which we use them, and how to control them, please see our Cookie Policy.
2. How We Use Your Information
We use the information we collect for various purposes, including:
Service Provision
- • Provide, maintain, and improve our services
- • Process transactions and send related information
- • Send technical notices and support messages
Communication
- • Respond to your comments and questions
- • Send marketing communications (with consent)
- • Provide customer service and support
Analytics & Improvement
- • Monitor and analyze trends and usage
- • Develop new features and services
- • Optimize our website performance
Legal & Security
- • Comply with legal obligations
- • Protect against fraud and abuse
- • Enforce our terms and conditions
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who perform services on our behalf, such as:
- Payment processing and billing services
- Email delivery and marketing platforms
- Cloud hosting and data storage providers
- Analytics and performance monitoring tools
- Customer support and communication platforms
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities. This includes:
- Compliance with legal processes or government requests
- Protection of our rights, property, or safety
- Investigation of potential violations of our terms
- Prevention of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
Technical Safeguards
- ✓ SSL/TLS encryption for data transmission
- ✓ Encrypted data storage and databases
- ✓ Regular security audits and vulnerability assessments
- ✓ Multi-factor authentication for admin access
- ✓ Secure API endpoints with proper authentication
Organizational Measures
- ✓ Employee training on data protection and privacy
- ✓ Access controls and need-to-know basis permissions
- ✓ Regular backup and disaster recovery procedures
- ✓ Incident response and breach notification protocols
- ✓ Vendor management and security assessments
Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
5. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. We respect these rights and provide mechanisms for you to exercise them:
Access and Portability
You can request access to the personal information we hold about you and receive a copy in a portable format.
Correction and Updates
You can request correction of inaccurate or incomplete personal information.
Deletion
You can request deletion of your personal information, subject to certain legal limitations.
Restriction of Processing
You can request that we restrict processing of your personal information in certain circumstances.
Objection to Processing
You can object to processing of your personal information for direct marketing purposes.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
For your security, we may need to verify your identity before processing your request.
6. International Data Transfers
Your personal information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place for such transfers:
Adequacy Decisions
We transfer data to countries that have been deemed to provide an adequate level of protection by relevant authorities.
Standard Contractual Clauses
We use EU-approved Standard Contractual Clauses for transfers to countries without adequacy decisions.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. The retention period varies depending on the type of information and the purpose for which it was collected.
Note: When we no longer need your personal information, we will securely delete or anonymize it in accordance with our data retention policies.
7. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.
Important: If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers promptly.
If you are located in the European Union, we do not knowingly collect personal information from children under 16 without parental consent. For children in other regions, the age threshold may vary according to local laws.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you of material changes via email or prominent notice on our website
- Provide a summary of key changes when feasible
- Obtain your consent for changes that materially affect how we use your information
Your Continued Use
Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this policy periodically to stay informed about our privacy practices.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us:
Company Information
MarketingClub Ltd
7 Bell Yard
London, WC2A 2JR
United Kingdom
Contact Details
Phone: +44 20 3966 4582
Email: [email protected]
Business Hours: Mon-Fri: 9:00-18:00
Quick Actions
Need Help Understanding Our Privacy Practices?
Our team is here to help you understand how we protect your privacy and handle your personal information.